GENERAL INFORMATION
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.
PROCESSING TIME
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfilment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 3 business days (excluding Saturdays, Sundays, and Holidays) to process.
When selecting the "No Rush" shipping option, processing time may take up to 7 business days (excluding Saturdays, Sundays, and Holidays) to process.
When available, expedited shipping when placed by 1:00 PM PST, will process the same day.
SHIPPING RATES & TIMELINES
Please note that orders to US destinations may take 1-13 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
After your payment is authorized and verified, standard orders can still take up to 3 business days to process and "no-rush" orders may take up to 7 business days to process. This is just an estimate and doesn't include weekends or holidays.
When your order has been shipped, you will receive an email with tracking information.
We offer USPS Mail to most locations (Domestic & Internationally). Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at point of checkout.
SHIPPING FEES
Shipping fees are non-refundable. If you refuse any shipments from fashionnova.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
DELIVERY CLAIMS
If your tracking information states that your package was delivered and you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days, depending on the shipping carrier used, to complete.
N&N does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
OUT OF STOCK ITEMS
Please note, that if your order includes multiple items and one (or more) of the items are out of stock, we will go ahead and ship the rest of your order issuing an E-Gift Card for the item(s) not in stock.
RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, N&N reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, N&N reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, N&N reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.